Carl Key, a man with mental health issues who relies on his assistance dog, Snoopy, was recently refused entry to his local convenience store, One Stop, in Marfleet, Hull. Despite having shopped there without any issues for months, he was told that he could enter the store but his dog had to stay outside. This incident left him frustrated as he relies on Snoopy to assist him in various daily activities. Carl, who does most of his grocery shopping online, only goes to the store for top-up items like bread, milk, and treats for Snoopy.
Carl emphasized that not all disabilities are visible and mentioned that he has all the required paperwork and ID card for Snoopy as an assistance dog. He expressed his disappointment over the discrimination he faced and the lack of understanding from the store staff. Carl shared a previous incident where he faced similar issues at another nearby convenience store, but the police response was ineffective as the shop denied the altercation. This prompted him to switch to One Stop, which has now also refused him entry with Snoopy.
Carl highlighted the significance of Snoopy in his life, stating that he cannot go out without her as she is trained to assist him in various ways, including ensuring his safety while crossing the road. He recounted his recent experience at One Stop where he was informed of a “no dogs allowed” policy, despite having gone there earlier the same day without any issues. Frustrated by the situation, he reported the incident to the police and expressed his concerns about having to now travel further to access another store, impacting his daily routine.
One Stop, a convenience store chain with 1,000 shops across the country, issued an apology to Carl and assured that assistance dogs are welcome in their establishments. They acknowledged the mistake and hoped for Carl’s return to the Marfleet Lane store. Humberside Police also responded by offering words of advice to address the issue. Additionally, Carl pointed out the inconsistency in being welcomed with Snoopy in some establishments, like his recent doctor’s appointment, contrasted with being refused at stores, creating added stress and inconvenience for people with disabilities who rely on their assistance dogs.
The incident shed light on the importance of properly accommodating individuals with disabilities and their assistance animals in public spaces. The lack of awareness and understanding from store staff highlighted the need for improved training and education on disability rights. Carl’s experience also underscored the challenges faced by individuals with invisible disabilities and the reliance on assistance animals for daily activities. Moving forward, there is a call for greater inclusivity, empathy, and respect for individuals with disabilities to ensure equal access and treatment in all public establishments.
