Ryan Miller, CEO and Co-founder of Peerlogic, a leader in AI-powered conversational intelligence for dental practices, discusses the ways in which technology is transforming the dental industry. Advancements such as 3D printing, digital impressions, laser dentistry, and artificial intelligence are revolutionizing dental treatments, making them more precise and less invasive. These advancements are not only improving patient care in the chair but also reshaping front-office operations with technologies like conversational AI and analytics.
To help dental practices successfully adopt new technologies like conversational AI, Miller suggests five steps that practices can take:
1. Assess your practice’s needs by identifying patient expectations, office pain points, and current technologies in use
2. Get employee buy-in by addressing anxieties and fears about new technologies that could potentially shift job functions
3. Provide adequate training to ensure employees are comfortable and skilled in using conversational AI effectively
4. Gather staff and patient feedback to adjust and optimize the system for better performance
5. Monitor and optimize performance by analyzing key metrics and staying up to date on advancements in conversational AI technology
By involving staff and patients in the adoption process, providing training, and monitoring system performance, dental practices can enhance patient communication, streamline administrative tasks, and drive efficiency in their practice with the use of conversational AI. Implementing these steps can instill confidence in the power of AI to improve the patient experience and front-office operations.
